Change Communications Manager working on engagement and integration activities during a time when the executive team and business structure was in a state of flux and Egg was bought and sold:

communications lead for integration of Egg & Pru HR/IT systems
specific responsibility for communicating the impact of seven HR transformation workstreams
building a close working relationship with all department heads at the Egg contact centre in Derby (1,200 employees) to establish, test and deliver new messaging, training and systems
launch campaigns for new products

Following these projects, a senior consultant was invited back as interim Head of Internal Communications with responsibility to:

provide direction, coaching and development to team of six
manage budget of £750K plus ongoing cost challenges as well as the relationship, costs and deliverables from third parties, including the Capita relationship with Operations teams
manage the business case, audit phase and executive updates for the intranet development project
work with HR director and senior leadership to plan, position, launch and follow up a new employee engagement survey
play an active part in the communications leadership team with colleagues from PR, Marketing, Brand and Group Communications to ensure a consistent approach to messages, tone and style

team members received six recognition awards from senior stakeholders for demonstrating the values: achieve, connect and inspire
reshaped the IC team to provide more relevant support to a restructured business with measurable improvements in employee understanding of business-wide goals
worked with Retail and Operations Director on proposal and recommendations for overhaul of the TCF/customer programme and roll-out of the Vision and Brand values to the Retail population
designed and delivered new format for leadership events for top 50 and top 180 leaders